PRIVACY POLICY
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Introduction
We are committed to complying with our privacy obligations and to ensure that the Product creates a safe environment for students, family members, teachers and any other users of our Product. On this basis, the following summarises our promises to you:
We proudly store all data within Australia.
We do not sell or rent your Personal Information under any circumstances.
We are transparent in our practices.
We are compliant with the Privacy Act.
Use of your information
The Personal Information we collect is necessary or desirable for us to provide you with our Product, which include:
enabling you to use the Product for its intended purpose;
to facilitate the interaction between students, teachers and family members;
assisting in streaming and personalising information for you on the Product;
notifying you about activity on and updated to your account or your child’s account; and
providing educational assessment and curriculum resources to students and teachers.
Do we share your Personal Information?
We do not share your Personal Information except for in extremely limited circumstances, with your consent, which allow us to provide the Product. This includes:
users that you communicate and connect with on the Product;
users that you have given your consent to share your personal information with; and
a small number of third party service providers.
Any information that you post or share or otherwise disclose on the Product will become available to be viewed by other users such as teachers, as controlled by the school administrator and any applicable privacy settings you set.
Teachers control who can see messages and can access a student’s use of the Product.
What information we collect
Account Information:
When you create an account on the Product we collect your name, phone number, mailing or street address, telephone number, profession, occupation or job title, email address and other contact information.
School administrators will also create accounts for teachers and students. Where this is done, with the consent of such teachers and students, we may also collect details provided to us in respect of such users. This includes their email address, student names, pre-existing student identification numbers used by the school and any other information entered by a teacher or student through their account use.
Your activity:
This includes information about your activity while using the Product. This includes when you use the Product to view and interact with content, when you create lists, and any other activity or actions that you take.
Content you post and share:
When you create or share content, or upload content such as images and text in the Product we will also collect this Personal Information. Certain functionality of the Product requires your personal information to function properly, for example in order for us to display the names of students we need to be able to collect this Personal Information.
Content other people post and share:
When other people create or share content that contains information about you we will also collect this information. This includes for example when a teacher shares information about a student.
Participant information:
When you use the Product to create a classroom or school environment, we collect the details of each person added to facilitate the service request.
Financial information:
This includes information such as payment card details and bank account details. We use this information to send to our third party payment gateways.
Contact information:
When you use our Product, for example when you contact us we collect information that enables the Product to be able to be used.
Other information:
We collect other information related to your use of the Product including your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information and any other information provided by you to us via our Product. This information is log data that is provided to us from your use of the Product which we may use for the purposes of sending you customised information and as set out below.
Do we sell your Personal Information?
We will never sell or rent your Personal Information or otherwise set up ways to sell this Personal Information.
Third-Party Data Processing
The Essential Assessment (EA) platform is built and managed in-house. All platform data is stored in Amazon Web Services’ Sydney data centres.
To support the day-to-day operations of the business, EA also works with third-party Software as a Service (SaaS) applications. These applications are primarily utilised by our ‘back office’ teams such as Customer Support, Finance, Human Resources and Marketing to ensure we can fulfil our legal and financial reporting obligations as well as provide world- class service to our customers.
Third Parties do not have access to the information they store and process. Services are evaluated by EA before use and on a regular schedule ensuring they have appropriate security mechanisms in place as well as externally validated compliance such as SOC2. As part of our Privacy Program, we proactively monitor applicable legislation to ensure that we are in compliance with appropriate data protection legislation.
Please also note that while we collect some student/learner data, this is limited to the minimum amount of information required for the functioning of the EA Platform, including user authentication. Student data is stored within EA’s digital learning platform only and is not shared with any third-party systems.
| Data Category | Personal Data Stored/Processed | Purpose |
|---|---|---|
| Student/Learner | First/Last Name/Email/School Student ID | To provide a unique account on the platform allowing access to EA assessments and learning resources. |
| Educator/School Admin | First/Last Name/School Email address/Contact Number | To provide a unique account on the platform so that educators can assign assessments and learning materials and access student achievement data. |
| Primary Account Contacts | First/Last Name/Email/Contact Number | To provide billing and invoicing, and general platform level setup and maintenance. |
The table below lists the key third-party systems in use, the purpose of processing, and where data is stored/processed. Please note that data will only be populated to Customer Support systems when contact is initiated by the user such as calling or sending a support request.
| Data Category | Personal Data Stored/Processed | Purpose | Data Location |
|---|---|---|---|
| Help Scout | Admin/Teacher/Primary Account Contacts | For the Customer Support team to receive and respond to user queries. Ticket tracking etc. | USA |
| Aircall | Admin/Teacher/Primary Account Contacts | A phone service tool used by the Customer Support team to receive calls to support user queries. Calls are also recorded. | USA |
| Klaus | Admin/Teacher/Primary Account Contacts | Quality assurance tool used to review customer support interactions and improve processes. | EU |
| Data Category | Personal Data Stored/Processed | Purpose | Data Location |
|---|---|---|---|
| DocuSign | Primary Account Contacts | Digital contract management. | USA |
| Oracle | Primary Account Contacts | Billing and financial services.. | Australia |
| Stripe | Primary Account Contacts | Digital payments. Data only shared if that method is used by the Customer. | USA |
| Data Category | Personal Data Stored/Processed | Purpose | Data Location |
|---|---|---|---|
| HubSpot | Admin/Teacher/Primary Account Contacts | Primary customer relationship management and marketing tool used to communicate new features and products / learning materials that are of interest. In line with applicable laws, users are able to opt out of communications if desired. | USA |
| Data Category | Personal Data Stored/Processed | Purpose | Data Location |
|---|---|---|---|
| AppCues | Admin/Teacher | To deliver personalised onboarding, announcements, and surveys to optimise product experience. Such as tutorial videos for teachers. | USA |
| Mode | Admin/Teacher | Internal reporting and dashboards. | USA |
| Sub-processor | Purpose | Country |
|---|---|---|
| Adobe Systems Software Ireland Limited | Document management | USA |
| Aircall.io, Inc | VOIP Calling | USA |
| Alphabet Inc / Google LLC | Office software, email provider, website analytics Platform Security (ReCAPTCHA) | USA |
| Amazon Web Services, Inc | Cloud infrastructure hosting | Australia |
| Amplitude | Data Analytics | USA |
| Appcues | In-app communication | USA |
| Boomerang | Email and Meeting Management | USA |
| Docusign | Contract services | USA |
| Elasticsearch B.V. | Error logging | Australia |
| Facebook, Inc | Marketing (teachers and parents) | USA |
| Functional Software, Inc | Error logging | Australia |
| Gong | Sales and Customer Success | USA |
| Help Scout Inc | Helpdesk software | USA |
| HotJar | Visual User Analytics and User Feedback | Ireland |
| HubSpot Inc | Marketing and CRM services | USA |
| Klaus | Quality assurance | Germany |
| Marketing (teachers and parents) | USA | |
| Mixpanel, Inc | Product analytics | USA |
| Mode | Business intelligence | USA |
| Mailersend | Marketing | USA |
| Netsuite | ERP system - Finance | USA |
| PayPal, Inc | Payment processing | USA |
| Probe Operations Pty Ltd | Support services | Australia/Philippines |
| Shorthand | Blog/Static Site Publishe | Australia |
| Slack Technologies Limited | Internal team communication | USA |
| LogMeIn | Webinar and Meeting Hosting Platform (GoTo) | UK |
| Stripe | Payment processing | USA |
| Typeform | Customer Surveys | USA |
| Wistia, Inc | Video hosting | USA |
| Vimeo | Video hosting | USA |
| Zapier, Inc | Process automation | USA |
Contact us
Enquiries, concerns or complaints regarding this privacy statement are welcome. Please contact us at:
Position
Privacy Officer
Telephone
1300 449 025
Email
Website
Pre-Assess
My Numeracy
Post-Assess
Analyse
